Study Finds That the Vast Majority of Americans Shop Online

But…Bricks-and-Mortar Stores Are Still Dominant by a Wide Margin
Online shopping is no longer a trend. It’s now a way of life in America, with 96 percent of the respondents in a recent study saying they shop online. All demographic groups – from Millennials to Seniors – are turning to their various screens for making a purchase. And, they’re loving the experience, ranking it ahead of smartphone GPS and streaming media as “something they can’t live without.” Big Commerce, an e-commerce platform, and Kelton Global, research consultants, discovered these facts and more in a March 2016 study of 1,000 shoppers. Their findings have been reported by Chain Store Age (see article) and other retail industry media.

The massive report is also well worth a read for leaders in retail real estate. But before you dive into all the findings, check out these ten highlights.

1.Good News for Retail Real Estate
Shoppers love online, but 64 percent of those surveyed still buy in bricks-and-mortars. This includes Millennials – 44 percent said they shop in stores. Women make more shopping trips than men. Men buy more online.

2.More Good News for Retail Real Estate
Survey respondents said their least favorite aspects of online shopping were: inability to touch and feel merchandise, shipping charges, exchanges, and waiting for delivery.

3.Brick-and-Mortar Websites are Online Shopping Hubs
Twenty-five percent of respondents in the Big Commerce study had shopped at the website of a brick-and-mortar store.

 4.Favorite Features of Online Shopping
No surprises here. Shoppers choose online for convenience and speed of sale.

 5.Most Online Dollars Go to E-Commerce Marketplaces
Big Commerce’s respondents spent an average of $488 last year on sites like Amazon and eBay. Their second highest spending level was on the sites of major online/offline brands ($409).

6.What Do Online Shoppers Want on Websites?
Online shoppers want images, video demonstrations, customer reviews, and product comparison – all the things that bring an item to life.

 7.How Do Shoppers Choose an E-Commerce Site?
Price is the main driver (87 percent), followed closely by free shipping and speed (80 percent).

8.Shipping Costs are a Major Stumbling Block to Online Sales
Online shoppers are super-resistant to paying for shipping. Two-thirds of those in the Big Commerce study said they had abandoned their shopping carts when they saw the shipping charges.

9.Social Commerce is on the Rise

Thirty percent of the respondents said they were open to buying through a social media network. More than half the Millennials were ready to shop on social. Facebook and Pinterest were the social platforms of choice.

10.Online Shopping is Everywhere and Round the Clock
In retail stores, in the car, in the office – 24/7 – people are shopping online. Forty-three percent shop in bed and 20 percent shop while in the bathroom. Ten percent admit to shopping under the influence of alcohol (13 percent of them Millennials and 17 percent Gen-Xers). Maybe this is why 42 percent of Big Commerce’s respondents admitted regretting an online purchase, and 21 percent said they had bought something online “by accident.”

Investors in Retail Real Estate Are Seeking Expert Advice

Levin Expands Its Third-Party Services to Meet Growing Demand

By Joseph Lowry, SVP-Leasing and Acquisitions

A paradigm shift is underway in retail and in the retail real estate industry. One result is a surge in the demand for third-party services. In the last 28 months, our investment advisory practice took on over 21 new retail leasing and management assignments. We’re cheered by the strong economic momentum both nationally and regionally, but the flip side is that negotiations are getting tougher as investors look for that illusive ironclad deal. It’s a climate in which investors need guidance from leaders in commercial retail real estate. Here are some of our observations on the current state of this dynamic market, plus a quick look at how we’re assisting our investor clients.

Game Changers for Tenants: Online, Mergers and New Competitors
First, let’s look at the tenant side of retail real estate today. The evolution of online shopping undeniably has spurred changes for bricks-and-mortar stores. Merger activity is creating growth in scale for some retailers, but at the same time, consolidation is closing many locations. Preferred anchor categories, like supermarkets, are feeling the heat as discount and high-end grocers challenge their mid-level counterparts and drug, dollar and big-box department stores incorporate food into their inventory. Investors looking for shopping centers need to focus on the quality of every property they consider.

Top-Quality Retail Investment Property is a Scarce Commodity Today
Flight to quality is the hallmark of today’s commercial real estate market. Hundreds of millions of dollars in capital are chasing a limited supply of core institutional-grade properties. As a result, we’re working on more and more deals involving value-add or core-plus properties. And we’re finding that more buyers are willing to look at these asset classes than previously.

Six Factors That Must Be Analyzed Before Investing in a Commercial Property
Whether a property is institutional grade, value-add or core-plus, whether it’s broker-listed or an off-market deal, certain key factors need expert evaluation. These include an analysis of capital requirements, operating statements, rent rolls, debt levels, the condition of the property, and the state of the local market. Savvy investors are relying more and more on third-party providers who can bring a granular level of knowledge to the assessment process.

Retail real estate companies, like Levin, that maintain full in-house capabilities in leasing, accounting, property management, construction management and marketing are best positioned to assist investors in evaluating properties. Our years of hands-on experience in construction management is especially valuable in identifying physical conditions that represent future risk. Our regional focus is also of significant worth, providing strong brokerage connections and up-to-the-minute awareness of both listed – and unlisted – retail real estate investment opportunities.

Levin’s Support Extends Beyond Closing
After closing, many of our clients turn to us to develop and execute a successful operational strategy, assuring maximized property value throughout the entire investment cycle. In fact, a number of the assignments we’ve won in the past two years involve recently traded properties – for both new and repeat clients. These organizations look to us to establish, maintain and improve competitive positioning for their assets.

Today’s commercial retail real estate market holds tremendous opportunities for well-informed investors. Levin’s decades-long experience, encompassing every facet of the industry, makes us a valuable partner throughout the transaction phase and beyond.

Investors in Retail Real Estate Are Seeking Expert Advice

By Joseph Lowry, SVP-Leasing and Acquisitions

Levin Expands Its Third-Party Services to Meet Growing Demand
A paradigm shift is underway in retail and in the retail real estate industry. One result is a surge in the demand for third-party services. In the last 28 months, our investment advisory practice took on over 21 new retail leasing and management assignments. We’re cheered by the strong economic momentum both nationally and regionally, but the flip side is that negotiations are getting tougher as investors look for that illusive ironclad deal. It’s a climate in which investors need guidance from leaders in commercial retail real estate. Here are some of our observations on the current state of this dynamic market, plus a quick look at how we’re assisting our investor clients.

Game Changers for Tenants: Online, Mergers and New Competitors
First, let’s look at the tenant side of retail real estate today. The evolution of online shopping undeniably has spurred changes for bricks-and-mortar stores. Merger activity is creating growth in scale for some retailers, but at the same time, consolidation is closing many locations. Preferred anchor categories, like supermarkets, are feeling the heat as discount and high-end grocers challenge their mid-level counterparts and drug, dollar and big-box department stores incorporate food into their inventory. Investors looking for shopping centers need to focus on the quality of every property they consider.

Top-Quality Retail Investment Property is a Scarce Commodity Today
Flight to quality is the hallmark of today’s commercial real estate market. Hundreds of millions of dollars in capital are chasing a limited supply of core institutional-grade properties. As a result, we’re working on more and more deals involving value-add or core-plus properties. And we’re finding that more buyers are willing to look at these asset classes than previously.

Six Factors That Must Be Analyzed Before Investing in a Commercial Property
Whether a property is institutional grade, value-add or core-plus, whether it’s broker-listed or an off-market deal, certain key factors need expert evaluation. These include an analysis of capital requirements, operating statements, rent rolls, debt levels, the condition of the property, and the state of the local market. Savvy investors are relying more and more on third-party providers who can bring a granular level of knowledge to the assessment process.

Retail real estate companies, like Levin, that maintain full in-house capabilities in leasing, accounting, property management, construction management and marketing are best positioned to assist investors in evaluating properties. Our years of hands-on experience in construction management is especially valuable in identifying physical conditions that represent future risk. Our regional focus is also of significant worth, providing strong brokerage connections and up-to-the-minute awareness of both listed – and unlisted – retail real estate investment opportunities.

Levin’s Support Extends Beyond Closing
After closing, many of our clients turn to us to develop and execute a successful operational strategy, assuring maximized property value throughout the entire investment cycle. In fact, a number of the assignments we’ve won in the past two years involve recently traded properties – for both new and repeat clients. These organizations look to us to establish, maintain and improve competitive positioning for their assets.

Today’s commercial retail real estate market holds tremendous opportunities for well-informed investors. Levin’s decades-long experience, encompassing every facet of the industry, makes us a valuable partner throughout the transaction phase and beyond.